Increasing Digital Training Engagement through Multitenancy with BlueVolt 

Here’s a key piece of advice: multitenancy leads to better engagement with digital training programs. 

Now, that’s helpful advice—if you know what it means. Let’s start by breaking it down: 

• Multi: Many 

• Tenants: The customers who utilize a particular application 

• Multitenancy: When a single instance of a software application serves multiple customers, who each operate independently of each other, each with access to different parts of the program. 

Great—we understand what multitenancy is and why it’s important. But how can you start applying it to your training program? 

With an LMS, or Learning Management System, like BlueVolt, multitenancy is built into the system. The “Groups” feature allows you to group learners by title, company, or seniority, while the “Categories” feature allows you to categorize courses and restrict them to certain groups of people. This allows for a number of use cases:

1) Personalized Experience 

When building a BlueVolt University, different sections of the homepage can be restricted to different Groups, meaning a personalized experience for each learner. 

This can help you offer a different experience for internal versus external learners, new learners versus senior employees, learners with different titles, or even learners who are in different company segments or locations—all without having to build fully separate Universities for each use case. 

2) Admin-Specific Courses 

Restricting certain Categories to certain learner Groups enables you to keep admin-specific courses within the platform itself without giving all learners access to administrative information. Instead of sending SOPs to admins on the side, keep all your courses in one place (but only accessible to those who need them). 

3) Reduce Choice Overload 

It’s been shown that when people have too many options, they’re more likely to shut down than engage: a 2000 study found that when presented with 24 jam samples, only 3% of customers made a purchase, whereas of those provided with only 6 options, 30% made a purchase.  

Even if you have great content, an overwhelming amount of choice at the outset may deter people—instead, customize learner views to include just the courses that are relevant or available for them to take. 

Conclusion 

Overall, utilizing multitenancy allows for a more personalized, less overwhelming experience. Rather than feeding all of your learners all of your content at once, split it into relevant segments—without trying to maintain fifteen different platforms. Centralize your reporting and user management by using one platform that allows for multitenancy. 

 

Source: When Choice is Demotivating