Empowering Customers through Digitized Legacy Knowledge: A Service Wire Case Study
Challenge: Service Wire Company employees have abundant tenured industry knowledge, but how could they consolidate and share it with potential customers? Solution: Service Wire ...
Recruiting Young People for the Trades: A Conversation with Airefco
Introduction For every new person entering the trades, five more are retiring, taking what they know with them. “There's a loss of this knowledge base. And we have got to be aware of that and ...
Scorecards and Product Training: Connect Your Training Data to Discounts, Rebates, and Incentives
The Problem Manufacturers want their sales channel partners to be knowledgeable resources, a trusted and credible presence in the market. Distributors want to demonstrate their commitment. But how ca ...
Reduce Training Costs, Reach Your Target Audience: A Hammond Power Solutions Case Study
The Challenge Hammond Power Supplies was spending a lot of time and money on training, but it wasn't reaching their target audience. How could they cut costs while also improving their reach? ...
Meet Customers Where They Are: An Acuity Brands Case Study
The Challenge Acuity Brands had an in-house Learning Management System for both internal and external users, but they wanted their content to reach new customers and meet them where they were. ...